Payment - Shipment - Returns

FREE SHIPMENT WORLDWIDE AS FAST AS POSSIBLE
When you purchase at us you will get the finest leather gloves, indulging costumer support and the best courier express service at no extra costs, because you deserve it.

The orders are shipped immediately or the next day.
You can choose the delivery address you prefer: home address, office address or the address of another person. 
Leave a note in your cart if you prefer discrete packaging.

You will be asked to sign for receipt.

In general it will take 1-4 business days for the package to arrive, depending on destination country.
For some countries it might take longer.

Delivery to PO boxes is possible but will take longer.
In this case we use Dutch Post, registered mail.

(Tracking not always available.)
Delivery to Russia and Ukraine will be at your risk.

Ines Gloves is not responsible for:
Delay in delivery due to forces beyond our control and your local import taxes.

SAFE PAYMENT
We accept credit cards and money wire transfer to our bank account.
Ines Gloves official currency is € Euro. Invoices are also in € Euro.
For non-Euro countries, the exchange rate depends on the credit card.

The payment of the purchased products is made online by credit card - VISA, American Express, Master Card, DISCOVER, iDeal, PayPal  through our secure SSL-certificate server hosted by our partner Shopify.
Your card will be debited once the order has been accepted.

This payment system ensures secure transactions which, thanks to a certified system based on SSL 128 bit encryption protocol, guarantee the security of online transactions and information. 

We also accept money transfer to our bank account.
After you submit your order online, you will receive instantly the order confirmation.
By wire transfer you will see on the order confirmation our bank account number, IBAN and BIC/SWIFT.

Bank Account:
Name: Born International Management bv
Bank: van Lanschot Bankiers
Account number: NL39FVLB0632604506
IBAN: NL39FVLB0632604506
SWIFT/BIC: FVLBNL22


RETURN AND REFUNDS
Ines Gloves customers must been fully satisfied with the choice they have made.

If for any reason you are not happy with your order, or the delivered product does not match with your specifications, or you find a manufacturing defect, you may return the purchased product, still unused, within 14 days after delivery.

The only conditions we request are:

First email us if you want to return or exchange your purchase.

The product must: 
be unused
have the original label
be in its original box/bag/packaging

Due to the dynamic material of special leather it is possible that we ask you to email a photo of the gloves before you send the gloves back.

Please write the email to info@inesgloves.com, kindly specify the reasons for return: if you prefer a refunding or if you prefer to exchange the size/color of the same article bought.
In case of replacement, please specify the new size/color you prefer.
We advise to check the availability at the website.

Please be informed that the shipment costs to send back goods are AT YOUR CHARGE. 
We kindly request to use registered mail shipment.

Ines Gloves does not take on the responsibility of your return shipment.

If you decide to exchange size/color of the item, please be informed that, after having received your return, we will re-send the item with the new size/color requested at OUR CHARGE and depending on availability.

IMPORTANT:
please write on your return package

- return/exchange size -

Remember to follow the described return procedure otherwise we won´t accept your return.

 

Return address:

Ines Gloves

Oudezijds Achterburgwal 132

1012DV Amsterdam

The Netherlands

 

PRICES
The prices € on the product page are indicated inclusive shipping by registered mail.
According EU regulations Dutch VAT of 21% is applied.
You can compare your currency from the list in the top right corner of the page, all of our € prices will also be displayed in that currency.

QUESTIONS
If you have questions you can use our real time chat box or, if not online, write your email to info@inesgloves.com or call +31203305477
In general you will receive a reply email within 12 hours max.

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Gloves Sizing Chart


Find out your leather glove size

Measure around your hand with a tape just below your knuckles indicated on the diagram below.
You should use your dominant hand, the right if you are right-handed, and the left if you are left-handed.
If you have a size in between, choose the smaller size if you like tight gloves.
Unlined gloves have the ability to adjust to the shape of your own hand and arm.
For lined gloves round up to the nearest size.
NOTE: if you are unsure about the size please contact ines@inesgloves.com
How to measure your gloves size

Sizing Chart Ines Leather Gloves

LONG GLOVES
Measure the circumference of widest part of upper arm.
Take note that the first time you put them on, unlined leather will adjust to the shape of your arm and body temperature and will stretch a bit more.
Long Leather Gloves Sizing Guide by Ines


PETITE GLOVES
See the petite product pages 
 
BOLERO
Click here for the special Ines gloves bolero sizing chart

NOTE: if you need help about the size please contact 
ines@inesgloves.com
Or chat with us on the right side down below.